Check your spam or promotions folder. Still can’t find it? Reach out to us via the contact form or email we’ll assist you quickly.

Digital products are non refundable, but we’re happy to assist if there’s an issue with your order.

No, we believe in complete transparency. What you see is what you pay.

You can use the contact form or email us directly at support@questy.shop. We’re available 24×7.

Absolutely. All transactions are encrypted and processed through trusted, secure gateways.

Sometimes, when paying via UPI on mobile, Razorpay may briefly show a "payment failed" message in the pop-up, but the transaction is actually still processing in the background. If your UPI app debits the amount, don’t worry - your order will be confirmed once Razorpay verifies the payment. You’ll receive a confirmation email shortly (usually within 10–30 minutes).

If your payment was deducted but you haven't received an order confirmation within 30 minutes, please check your email (including spam/promotions folders). If you still don’t see the confirmation, contact us at support@questy.shop or use our contact form. We’ll resolve the issue quickly.

We accept a wide range of payment options via Razorpay: UPI, debit/credit cards, net banking, and popular wallets like Mobikwik, Ola Money, JioMoney, Freecharge, and PayZapp.

Currently, we do not support payments through international cards. We only accept payments from Indian-issued cards and payment methods.

Yes, once you purchase, you can download your digital products multiple times without any restrictions.

Absolutely! All our digital products come with lifetime access. Use them anytime, forever.